Frequently Asked Questions

General Questions

What is the interim period we are being told in relation to BRT services? Why have you found it wise and necessary on your part to provide interim services on your BRT system?

On 24th April 2015, the DART Agency signed a contract with a UDA-RT (UDA Rapid Transit) for the provision of Interim Services. UDA-RT is a special purposes company formed by UDA and the two Daladala Associations DARCOBOA and UWADAR for the provision of interim services.  There are three reasons why the DART Agency has launched interim services, these are: (i) to provide relief to the commuters in Dar es Salaam; (ii) to make use of the infrastructure constructed and to curb its misuse and destruction; and (iii) to provide a training ground for all concerned, and build local capacity in view of the provision of full services.  UDA-RT is to procure 76 large new buses according to BRT specifications and to commence operations between Mbezi – Kimara – Ubungo and Kivukoni by September this year.  Two buses of the above are to arrive within two months and will be used to train drivers. 

Dar es Salaam is estimated to have how many commuters a day?

Dar es Salaam currently has about 5 million inhabitants.  They do an estimated 7 to 8 million trips each day.  Commuter trips of these are about 5 million per day.  An estimated 3-4 millions of these commuter trips are done by daladalas and the rest by private cars, bajajs, bodaboda and walking.  During the interim services period an estimated 130,000 people will make use of the DART system, while during full operations the DART system will transport about 500,000 people each day.

Is UDA-RT replacing DART agency?

No UDA-RT is not going to replace the DART Agency.  The DART Agency will be the licence holder and will regulate UDA-RT as per the signed services agreement.  UDA-RT is the service provider who will operate the buses as per the agreed schedule.

Then what has this company to do with DART BRT services?

The purpose of UDA-RT is to provide interim bus services.  Once the full service provider has been selected, the intention is to fully integrate the two.

We have learnt through the press about the Interim Services Provider (ISP) Agreement. Which interests of a commuter that is protected by this agreement?

The ISP Agreement has many Schedules.  In these Schedules the quantity and quality of the services to be provided is described in detail.   For example the buses must be clean, each day and must be operated according to a set schedule which will be known to the commuters. There is a system of payment deductions if the service provider fails to adhere to the agreement.

What is the significance of ‘interim’ services to your prospective commuters?

The Interim Services are not to be confused with full services which are planned to commence by end of 2016.  Interim Services will essentially provide express services for those who commute long distances. The 76 buses will not be sufficient to serve all the commuters in the corridor.  Services will not be provided on the two branches of the BRT system which still need to be completed, namely on Kawawa road and Msimbazi street.  Daladalas will still run in parallel to the DART buses.  The fares on the DART buses are planned to be TZS 700 from Kimara to Kivukoni and TZS 900 from Mbezi to Kivukoni.  These fares still need to be approved by SUMATRA, but if approved will be more expensive than a daladala trip.  So it will be recommendable for a commuter who does shorter trips to use a daladala, while for longer trips it will be advantageous to use a DART bus, due to its shorter commuting time and higher comfort.

When will DART start to operate?
We are expecting that all infrastructure will be completed by the end of 2015.
The DART Agency is currently procuring Interim Services that are expected to commence to operate in the Mbezi –  Kimara – Kivukoni corridor with about 76 buses by mid 2015.  Full phase one operations (with about 300 buses) is expected by end of 2016.
Who will oversee commuter services during the interim period and be held responsible for any eventuality?

As said above, the DART Agency will oversee the provision of services and will have the remedies to ensure that the operator adheres to the standards agreed.  The DART Agency will establish a complaint line over which commuters can express their dissatisfaction (or satisfaction).

Will commuters use the present Daladala buses during the interim period?

Yes, daladalas will still operate during the interim period, even in the Morogoro corridor.  It is estimated that the interim services will replace about 250 daladalas.  These will be either compensated or rerouted to other routes which still need daladala services.  As said above it is recommended that commuters with long commutes should make use of the DART services while for shorter trips it may still be advantageous to make use of daladalas,

•We have been told that for a start UDA-RT will buy 76 new buses that meet DART standards. Why is it limiting itself to 76 buses?

UDA-RT has been selected on a sole source basis, which means without a competitive process.  The Tanzanian procurement law allows such selection for the purpose of creating local capacity.  UDA-RT are the current providers of public transport in Dar es Salaam.  They deserve to be part of the future transport system, but they have no experience in operating a BRT system, nor with the planned Smart card based fare payment system.  So it was decided to allow them to provide interim services (which are about 25% of the full services) in order to gain experience and also to relief the plait of the commuters and to make use of the completed infrastructure. In the meantime the DART Agency launches an international competitive bid and will select someone with BRT and Smart card experience.  To be selected such bidder must show willingness to integrate with the Interim Service Provider.