In principle, more than 90 percent of DART bus users are supposed to have smart cards for bus fare when planning to take rides in the DART system. The rest of passengers can use paper tickets due to different reasons including visitors arriving from upcountry and perhaps are not intending to stay long in the city and therefore possessing a smart card for them is not necessary.
Currently, there are a few cards being used in the system. At the beginning of Interim Service Provider (ISP) period that started in 2016, the service provider sold 200,000 cards. However, later it was found that about 50, 000 cards were being used daily. The reasons for absence of the rest of cards are not yet known.
Nonetheless, DART Agency is in the process of procuring more cards so that 90 percent of the BRT users can have cards for their daily commute.
When the smart cards are available, people wanting to have smart cards, will be required to purchase them from the stations and terminals and continuing topping up fare through different media including mobile phones.